Visionary Printing - Terms and Conditions

"Printing with Purpose, Creating with Vision"

Welcome to Visionary Printing! By placing an order with us, you agree to the following terms and conditions, which govern the services we provide. Please read these terms carefully.

1. Orders and Approvals

1.1 Order Submission: All orders must be submitted through our official channels (email, website, or in person). Orders will not be processed until all required information is provided, including artwork, design specifications, sizes, colors, and quantities.

1.2 Approval Process: Before production begins, a digital proof of the artwork will be sent to you for approval. It is your responsibility to review the proof carefully. Production will not begin until we receive written confirmation of your approval. Any changes after approval may incur additional fees and delays.

1.3 Minimum Orders: Minimum order quantities apply based on the service selected. Screen printing has a minimum order of 12 items; embroidery, DTG, and DTF services have a minimum of 1 item.

2. Pricing and Payments
2.1 Pricing: All prices are subject to change without prior notice. Quotes are valid for 30 days

from the date of issue. Custom designs or specialty services may affect the final price.

2.2 Deposit: A non-refundable deposit of 50% of the total order amount is required before production begins. Orders will not be processed until the deposit has been received.

2.3 Final Payment: The remaining balance is due upon completion of the order and before the release of the products. We accept payments via credit card, debit card, PayPal, or bank transfer.

2.4 Taxes: All prices exclude applicable taxes. Sales tax will be added to the final invoice unless a valid tax exemption certificate is provided.

3. Turnaround Time and Shipping

3.1 Turnaround Time: Our standard production time is 7-10 business days from the date of artwork approval and deposit receipt. Rush orders are subject to an additional 20% fee and expedited processing times.

3.2 Shipping: Shipping costs are calculated based on the size of the order and destination. Orders over $500 qualify for free shipping. Visionary Printing is not responsible for delays caused by shipping carriers.

3.3 Pickup: Local customers may pick up their orders at no charge during business hours. 4. Returns, Refunds, and Cancellations

4.1 Cancellations: Orders may be canceled before production begins. If production has started, the customer will be responsible for the costs incurred, and the deposit will not be refunded.

4.2 Refunds: Custom-printed products are non-refundable due to the personalized nature of the order. However, if there is a defect in the product or an error in printing due to our mistake, we will offer a replacement or store credit.

4.3 Returns: Returns are only accepted in cases where there is a clear manufacturing defect or error. Please notify us within 5 business days of receiving your order to initiate a return. We reserve the right to refuse returns for reasons other than defects.

5. Artwork and Intellectual Property
5.1 Ownership: All artwork provided by the customer must be owned or licensed for use.

Visionary Printing is not liable for any copyright or trademark infringements.

5.2 Artwork Modification: We reserve the right to make minor modifications to artwork to ensure print quality (e.g., resizing, color adjustments). Any significant changes will require customer approval.

5.3 Use of Customer Artwork: By placing an order, you grant Visionary Printing the right to use your designs for marketing purposes, including but not limited to, promotional material, social media, and website displays. If you wish to opt out, please inform us in writing.

6. Limitation of Liability

6.1 Product Variation: Due to the nature of custom printing, slight variations in color, size, and placement may occur. These variations are not considered defects and do not warrant a refund or replacement.

6.2 Loss or Damage: Visionary Printing is not responsible for any loss, damage, or delays that occur during shipping once the products have been transferred to the carrier. Customers are encouraged to purchase shipping insurance.

6.3 Maximal Liability: Our liability, whether in contract or tort, arising from your use of our services, is limited to the replacement of defective products or a refund equal to the value of the order placed.

7. Confidentiality and Privacy

7.1 Customer Information: Any personal information provided to us during the order process will be used solely for processing and fulfilling your order. We will not share or sell your information to third parties.

7.2 Confidentiality: Both parties agree to keep any sensitive information (e.g., pricing, custom designs, business details) confidential and not disclose it to any third parties without prior consent.

8. Force Majeure

Visionary Printing shall not be liable for any delays or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, supply chain disruptions, or natural disasters.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of New York. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New York.

10. Contact Information

For questions or concerns about your order or our services, please contact us:

Visionary Printing

Email: vsnprintsco@gmail.com Phone: (347)905-3658 Website: Visionary Printing